Customer Satisfaction stories - Page 12

A study by Manhattan Associates reveals that 40% of shoppers abandon brands after negative return experiences, highlighting the critical need for efficient return processes.

Hypergrowth accounting platform iplicit has appointed Olivia McMillan as COO after securing a GBP £25 million investment from One Peak to boost expansion.

Europastry has partnered with Blue Yonder to enhance its supply chain across Europe, optimising logistics and transportation for its growing distribution network.

A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.

Juniper Networks has unveiled its enhanced Partner Advantage programme for 2025, designed to equip partners with resources for greater growth and profitability.

The global progressive web app market is poised to surge dramatically, growing from USD $3.53 billion in 2024 to USD $21.44 billion by 2033.

EPAM Systems is expanding its partnership with Google Cloud to deliver AI-powered solutions across media, energy, and retail sectors, driving digital transformation.

The Couture Club has reported a remarkable 200% growth in international sales, thanks to a game-changing logistics overhaul with Shipster's software platform.

Alibaba Cloud has been named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems.

Karl Triebes has been appointed Chief Product Officer at Ivanti, bringing over 30 years of tech expertise to enhance product strategy and customer satisfaction.

Tata Consultancy Services has become the second global IT services brand to surpass a staggering brand valuation of USD $21.3 billion, marking an 826% growth since 2010.

Microblink has reported robust growth in 2024, buoyed by rising demand for its identity verification solutions and expanded integration on Google Cloud.

Snom has unveiled enhancements to its hosted provisioning service, SRAPS, which simplifies IP phone management for VARs and IT professionals since 2019.

Communication service providers are urged to modernise their tech stacks with specialised solutions to enhance customer experience and compete effectively.

Unit4 has appointed Simon Paris as its new CEO, succeeding Mike Ettling, who will depart at the end of January. Paris aims to build on the company's SaaS success.

Wolters Kluwer's Andy Hung is championing innovation through AI and partnerships, aiming to enhance efficiency and client outcomes in tax technology.

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

British consumers are set to return £1.5 billion worth of unwanted Christmas gifts this year, highlighting significant challenges for retailers' logistics.

Access People in Leicestershire has been recognised as a Core Leader in the Fosway 9-GridTM for Cloud HR, reflecting its prominent role in the HR solutions market.

ControlUp has appointed Beau Dolinsky as Vice President of Customer Experience, bolstering its focus on enhancing Digital Employee Experience management.