Customer Satisfaction stories - Page 20

Infinigate has been named the Riverbed Global Distributor of the Year 2024, recognising its successful partnership and performance.

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

As inflation spikes and a potential recession looms, businesses must adapt their supply chains with resilience and agility, preparing to not only survive, but thrive amid a changing economic landscape.

Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.

Hexaware, a global IT services leader, earns key rankings in the 2023/2024 Whitelane Research IT Sourcing Study for Europe, emphasising their vigorous commitment to customer satisfaction and excellence.

Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.

Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.

Gigamon enjoyed over 100% YoY growth in 2023 cloud revenue due to international demand for its deep observability service, reflecting a trend towards hybrid cloud security management.

HERE Technologies enhances its partnership with what3words, streamlining business access to precise global location tech. This move responds to growing consumer demand for accurate delivery services.

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

Veteran sales leader Matt Bruun has been named Vice President (VP) for Northern Europe at privileged access management provider Delinea, set to enhance the company's regional presence.

IFS announces winners of its annual Partner of the Year Awards, honouring dedication and innovation among businesses globally, at a ceremony in London.

Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.

The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.

STX Next warns businesses not to dismiss mature AI services over futuristic GenAI, emphasising their immediate efficiency and cost-effectiveness boost.

Volopa partners with Open Banking API provider, Yapily, aiming to simplify the payment process for finance teams through seamless connectivity using innovative open banking technology.

Symmetry, a Bristol-based cloud accounting software provider, plans to accelerate growth in 2024 by targeting new business sectors and expanding its use of machine learning.

Mark Moffat ascends as new CEO of global cloud enterprise firm IFS, succeeding Darren Roos who takes the helm as board chair.

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

The global Service Integration and Management market is set to grow to $6 billion by 2028, driven by large enterprises and the manufacturing sector.