Customers stories - Page 16

The Warranty Group is assuring Dick Smith customers it will honour all extended warranties sold by the failed company across Australia and New Zealand.

A new Indian company has introduced a smartphone for for 251 rupees, about NZ$5.50, and has been met with a mix of scepticism and excitement.

Arbor Networks introduces new security platform to detect and investigate advanced cyber-threats in real-time.

The Ministry of Education has alerted New Zealand educators to the fact that Apple is recalling the two-prong Apple AC wall plug adapters.

CSPs that embrace technology to keep up with customers’ growing expectations are far more likely to succeed in the future, according to a new report.

Marketers struggling to personalize campaigns due to overwhelming amount of customer info, says Teradata Marketing Applications.

Aerohive Networks achieves high customer satisfaction with 97% satisfied and 95% recommending the company, according to recent study.

Vodafone NZ internet is down around the country, and with no word from the company, customers have turned to Facebook to share their thoughts.

Customer experience is the top priority for companies as technology revolutionizes engagement, according to Interactive Intelligence.

Gartner estimates that CCM was an $800 million market for 2014, and it is expected to show a compound annual growth rate of 9.8% from 2015 to 2020.

CEOs need to prioritize customer experience management, with CIOs playing a crucial role, according to a Gartner survey.

Connector Systems and Aspen Optics are offering resellers the chance to help customers' stretch their network expansion budgets further.

HPE's roadshow embarks on a new era in Auckland, unveiling its nimble future post-HP split, aiming to revolutionise IT and business agility.

Kogan Mobile partners with Vodafone to disrupt the telco space, offering bargain deals and Qantas points to savvy shoppers.

Nearly all small business owners recognising the growing importance of cyber security, with the vast majority prioritising security over customers.

Zarex, a leading New Zealand digital marketing agency, invests in an IoT platform to aid local businesses in delivering enhanced customer value.

The Genesys global G-Summit event series is making its way to New Zealand, and will showcase this year’s theme of ‘Next-Generation CX’.

Rackspace adds Fanatical Support for Microsoft Azure to its product portfolio, offering hybrid cloud solutions.

Building a strong brand is crucial for new providers, as brand perception shapes how buyers view them. Trust is key.

The new financial year is an opportunity for small businesses to reassess their business practices and see where they can boost success.