Quality assurance Stories

UK Stories

Quality assurance stories

AI workflow gaps lead firms to scale back projects

Quality failures are prompting some firms to pull back from AI projects, as a UK survey found 18% have already abandoned or scaled them back.

By Mark Tarre • 4 min read • 2 days ago

Network Infrastructure

Smart CT boosts stock by a third after 10,000 buys

Extra warehouse parts will help Smart CT meet demand from new contracts across government, health and retail customers in Europe and beyond.

By Sofiah Nichole Salivio • 4 min read • 6 days ago

Digital Transformation

Stewart Golf cuts customer response times to one minute

Weekend and overseas customers are getting answers far faster, as the golf trolley maker's AI assistant now handles most routine queries around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Enterprise Resource Planning

HTEC & Xsolis to add agentic AI to Dragonfly platform

Faster approvals and fewer disputes could follow as the partnership targets slow, manual utilisation management across healthcare systems.

By Joseph Gabriel Lagonsin • 4 min read • This month

Enterprise Resource Planning

AI vibe coding boosts output but strains oversight

Governance and review processes are lagging as AI-assisted coding lifts developer output, with 71% saying it adds team coordination work.

By Joseph Gabriel Lagonsin • 4 min read • This month

Global Stories

Quality assurance stories

Customer Experience

Voices launches AI customer service voice platform

Enterprise contact centres are facing tougher scrutiny over AI voice quality and provenance, with Voices betting on consented talent and governance.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

DevOps

Qodo launches governance tools for AI code reviews

AI-generated code is outpacing enterprise review processes, prompting Qodo to add tools that flag cross-repo risks and enforce standards.

By Sean Mitchell • 4 min read • 3 days ago

Data Protection

Entrust launches biometrics to curb AI account takeover

Businesses are under pressure to verify users beyond login as AI-generated deepfakes drive account takeover and fraud losses mount.

By Mark Tarre • 4 min read • 3 days ago

Data Protection

NCC Group backs CREST AI Charter for cyber security

Customers may see clearer safeguards as cyber security firms adopt AI, with NCC Group joining a charter setting standards for oversight and transparency.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

Software-as-a-Service

Zoom adds AI tools to Virtual Agent for customer service

Customer service teams can now build and monitor AI agents more easily, with Zoom adding testing, quality controls and outcome-based pricing.

By Sean Mitchell • 4 min read • 5 days ago

Productivity

OMS Group's USV Elite advances in sea tests off France

Early sea tests off southern France suggest OMS Group's uncrewed vessel could sharpen deepwater cable-route surveys and cut offshore emissions.

By Sofiah Nichole Salivio • 4 min read • 6 days ago

Artificial Intelligence

Medical school admissions can measure professional skills

Pressure is mounting on medical schools to prove they can spot professionalism and judgement early enough to predict clinical performance.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

8x8 boosts workforce management adoption with free tools

Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.

By Joseph Gabriel Lagonsin • 4 min read • Last week

DevOps

KPMG India, Tricentis strike quality engineering pact

Enterprises modernising software delivery could cut testing risk and speed releases as the firms pair consulting with AI-enabled quality tools.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

AI fluency: A skeptic's guide to the skill that snuck up on product teams

Teams risk wasted cycles and quality slips unless staff can judge when AI output fits the system and when it simply looks right.

By Sergiy Korolov • 5 min read • This month

Stories from Other Regions

Quality assurance stories

Software-as-a-Service

Bloom IA launches AI sales coaching platform for B2B teams

The Montreal startup's software aims to close a coaching gap by showing managers how reps handle calls, not just whether they happened.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

DevOps

Lightrun launches runtime-aware PR verifier for GitHub

Software teams could catch regressions before release as the new verifier checks pull requests against live production behaviour inside existing workflow tools.

By Sean Mitchell • 4 min read • 4 days ago