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Apple fans rejoice, the 16-inch MacBook Pro, will feature a 16-inch Retina display, a new Magic Keyboard, and six —and eight-core Intel processors.

Data quality, security, and privacy concerns are real and until these are addressed, the AI regulation debate will continue.

Anana deploys Pluribus Networks' operating system and cloud fabric to unify data centers and improve service delivery.

As the big data analytics market approaches USD $200 billion, IXUP and Deloitte unveil a groundbreaking solution for secure, collaborative data insights.

At present, preventative maintenance schedules suggested by manufacturers are not enough to help companies avoid critical asset failures.

Influential technologies in 2020 include the evolution of bots, real-time engagement, cybersecurity, AI sales, trust, and 5G.

A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.

Adam Ioakim appointed as Emarsys' new managing director Asia Pacific, responsible for business growth across the region.

In the digital age, SMBs must fine-tune UX to meet rising customer expectations for seamless, personalized interactions.

Cloudera's Dr Richard Harmon highlights the critical role of data analytics in combating financial crime, urging a unified approach to enhance KYC capabilities.

Black Friday is arguably the most anticipated retail sales period in the world, when brands offer consumers the largest discounts and promotional offers.

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.

Too often, organisations are excited about the potential for CX transformation and embark on projects without developing a strategic approach, Intergen finds.

Aon hires Sulav Saha as managing principal, data and actuarial analytics to strengthen client offering and centralise data teams.

A user-centered design approach starts with users and asking them what they want to gain a deeper understanding of their needs.

Adobe launches a new Alexa skill, the Inspiration Engine, providing creatives with inspiring quotes, exercises, and visual prompts to spark imagination.

New Zealanders are lagging in eWallet adoption with only 16% of online purchases using them, compared to the global average of 37%, an FIS report reveals.

The service will launch in the first half of 2020, initially covering the Gulf Cooperation Council (GCC) Countries before general worldwide availability.

Data is one of the core elements of a digitally intelligent company and it is the key to unlocking real operational excellence.

Cisco reimagines contact centres with AI at US summit, unveiling acquisitions and new UK and Australian data centres to enhance Webex offerings.