CMOtech UK - Technology news for CMOs & marketing decision-makers
United Kingdom

Consumer rights Stories - Page 2

UK Stories

Consumer rights stories

Disabled shoppers face widespread barriers, study finds
Customer Experience

Disabled shoppers face widespread barriers, study finds

Widespread access failures are driving disabled shoppers away, with 38% abandoning purchases and most avoiding brands after bad experiences.

By Mark Tarre • 4 min read • Tue, 26th May 2026
Facewatch appoints Dean Armstrong KC as Data Chief
Data Protection

Facewatch appoints Dean Armstrong KC as Data Chief

The hire comes as live facial recognition in British shops faces mounting scrutiny over privacy, accountability and safeguards for shoppers and staff.

By Sofiah Nichole Salivio • 3 min read • Wed, 20th May 2026
The UK's subscription economy crackdown and what this means for tech businesses
Data Protection

The UK's subscription economy crackdown and what this means for tech businesses

Tech firms face refund-system upgrades and tighter cancellation rules as the UK delays its new subscription regime until Spring 2027.

By Tom Gates • 3 min read • Mon, 4th May 2026
UK data privacy complaints rise in finance & health
Data Protection

UK data privacy complaints rise in finance & health

Complaints over data handling are mounting across UK finance and health, with the ICO seeing the sharpest rise in retail and manufacturing too.

By Catherine Knowles • 3 min read • Wed, 22nd Apr 2026
UK household bills to rise GBP £6.85 billion a year
Unified Communications

UK household bills to rise GBP £6.85 billion a year

Millions of households can trim some of the blow as out-of-contract broadband and mobile users face the sharpest rises from April.

By Sofiah Nichole Salivio • 4 min read • Thu, 26th Mar 2026
Gen Z most exposed to UK scam attempts, study finds
Data Protection

Gen Z most exposed to UK scam attempts, study finds

Gen Z in the UK face the steepest surge in online scam attempts as AI-powered fraud grows more convincing and younger shoppers stay less wary.

By Karen Joy Bacudo • 3 min read • Wed, 25th Mar 2026

Global Stories

Consumer rights stories

EU digital withdrawal rule adds pressure on returns
Digital Transformation

EU digital withdrawal rule adds pressure on returns

Retailers selling into the bloc face higher costs and slower refunds as EU rules require a visible digital cancellation option in checkout flows.

By Karen Joy Bacudo • 4 min read • Tue, 2nd Jun 2026
Navigating data challenges in China's E-commerce market
Customer Relationship Management

Navigating data challenges in China's E-commerce market

Brands risk blind spots and sanctions in China as fragmented platforms and tighter rules make customer data harder to use and move.

By Edmund Ng • 5 min read • Tue, 2nd Jun 2026
New Zealand seeks public input on ad regulation rules
Data Protection

New Zealand seeks public input on ad regulation rules

The review could force brands, influencers and retailers to rethink how ads are labelled, priced and disclosed across digital channels.

By Karen Joy Bacudo • 4 min read • Tue, 28th Apr 2026
Visa launches subscription manager for recurring payments
Crypto

Visa launches subscription manager for recurring payments

North American banks can now let cardholders manage recurring charges in-app, as rising subscription use fuels demand for clearer controls.

By Karen Joy Bacudo • 3 min read • Fri, 27th Mar 2026

Stories from Other Regions

Consumer rights stories

New Zealand expands anti-scam measures across sectors
Fintech

New Zealand expands anti-scam measures across sectors

Households and businesses could be spared more fraud losses as banks, telcos and platforms widen checks and scam-blocking codes.

By Karen Joy Bacudo • 4 min read • Wed, 10th Jun 2026
Australians demand fairer data use as AI trust sinks
Data Protection

Australians demand fairer data use as AI trust sinks

Public confidence in AI and data handling has plunged, with most Australians rejecting the use of personal information to train models.

By Sean Mitchell • 4 min read • Thu, 28th May 2026
Millions of Australians struggle to navigate legal issues
Artificial Intelligence

Millions of Australians struggle to navigate legal issues

Confusion, not fees, is blocking access to legal help for millions of Australians, a survey commissioned by LawConnect found.

By Mark Tarre • 5 min read • Tue, 26th May 2026
Australia privacy week urges better complaint handling
Data Protection

Australia privacy week urges better complaint handling

Only 9% of complainants were satisfied as Australia’s privacy regulator said poor resolution is eroding public trust in data handlers.

By Mark Tarre • 4 min read • Mon, 4th May 2026
AI hallucinations 'symptom not disease' in Canada's courts
Digital Transformation

AI hallucinations 'symptom not disease' in Canada's courts

Canadian courts are treating AI mistakes as a human responsibility, after chatbot errors and false citations have already triggered damages and costs awards.

By Jake MacAndrew • 6 min read • Thu, 23rd Apr 2026
Billy website to help New Zealand households compare power
Power / Energy

Billy website to help New Zealand households compare power

Households facing rising power bills can now compare plans through a free, commission-free government site using data from 27,000 homes.

By Mark Tarre • 4 min read • Thu, 26th Mar 2026
Indian websites fail to seek consent for tracking data
Data Protection

Indian websites fail to seek consent for tracking data

Study finds 95.9% of Indian websites track users without consent, putting firms and government bodies at risk of massive DPDP fines.

By Kaleah Salmon • 4 min read • Tue, 24th Mar 2026