Customer Feedback Stories - Page 9

Global Stories

Customer Feedback stories

Five metrics every successful professional services firm uses to remain profitable

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

By Nicola Stewart • 12 min read • Wed, 21st Feb 2024

Customer Experience

Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push

Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.

By Shannon Williams • 2 min read • Wed, 7th Feb 2024

Customer Experience

Ataya introduces Chorus, a game-changer for private 5G deployment

Ataya's innovative new product, Chorus, is set to revolutionise the private 5G market by offering simple, cost-effective, and efficient methods of deployment.

By Catherine Knowles • 3 min read • Wed, 31st Jan 2024

Unified Communications

BillingPlatform reveals platform upgrades after year of industry recognition

BillingPlatform has debuted a range of platform improvements following a year of industry commendations, aiding in innovative pricing strategy execution, robust onboarding, and delivering necessary global security standards.

By Kaleah Salmon • 3 min read • Wed, 17th Jan 2024

Virtualisation

11:11 Systems recognised as aspirational provider in Gartner's DRaaS report

11:11 Systems lauded in 2023 Gartner report, singled out as an aspiring DRaaS provider with commendable customer service.

By Sean Mitchell • 3 min read • Wed, 22nd Nov 2023

Virtual Private Networks

ExpressVPN adds new features and expands services for improved user experience

ExpressVPN enhances user experience with new features including ad and adult-site blockers, expanding its server reach to 105 countries.

By Sean Mitchell • 2 min read • Wed, 18th Oct 2023

Customer Experience

Deciphering the impact of reviews on small businesses in the digital age

Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.

By Amit Desai • 3 min read • Fri, 15th Sep 2023

Data Analytics

Verint introduces its enterprise experience management solution

Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.

By Gaurav Sharma • 3 min read • Sat, 17th Jun 2023

Customer Experience

Extreme Networks named Gartner Peer Insights Customers' Choice

Extreme Networks has been named a Gartner Peer Insights Customers' Choice in enterprise wired and wireless LAN infrastructure for the sixth year running.

By Catherine Knowles • 3 min read • Tue, 13th Jun 2023

Customer Experience

KnowBe4 celebrates reaching 50,000 customers worldwide

KnowBe4 has reached the milestone of 50,000 customers, adding nearly 2,500 in the first quarter of 2022 alone.

By Zach Thompson • 3 min read • Tue, 17th May 2022

Customer Relationship Management

Unleashing the power of retail loyalty: Who is getting it right?

Loyalty programs provide an exclusive 'experience beyond the product' and help businesses get a better picture of their consumer buying journey.

By Billy Loizou • 5 min read • Mon, 30th Aug 2021

Security Information and Event Management

LogRhythm named #1 for customer satisfaction in G2 report

Named a Leader in G2 Research's reports for SIEM, Incident Response, and usability based on aggregated user rating data.

By Staff Writer • 3 min read • Mon, 6th Jul 2020

Endpoint Protection

CrowdStrike top-rated in Peer Insights for endpoint protection

Has the highest rating among vendors in May 2020 Gartner Peer Insights 'Voice of the Customer' for Endpoint Detection and Response Solutions.

By Staff Writer • 3 min read • Mon, 11th May 2020

Customer Relationship Management

Massive discrepancy found between business vs. customer outlooks on CX

A severe disparity arises between ANZ businesses' self-perception and customers' views on customer experience, as NTT Ltd.'s report reveals.

By Nick Forrester • 3 min read • Fri, 28th Feb 2020

Virtualisation

Denodo top rated for data integration in Gartner Peer Insights

The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.

By Ben Moore • 2 min read • Fri, 5th Jul 2019

Stories from Other Regions

Customer Feedback stories

Customer Experience

Call data: Australian businesses' overlooked tool for superior CX

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

By Matt McCormack • 3 min read • Thu, 15th Feb 2024